Terms & Conditions

Effective Date: 6/17/2025
Please read these terms before using our services.

Who We Are

Frontline Outreach, Inc. provides private-pay non-emergency medical transportation (NEMT) services in Augusta, GA and surrounding areas.

Booking & Eligibility

• Rides must be booked at least 24 hours in advance.

• Customers must provide accurate pickup and drop-off details.

• Service is available to all eligible individuals, including seniors and those with disabilities.

Cancellations

• Cancel 24+ hours before pickup: Full refund

• Cancel 12–24 hours before pickup: 50% refund

• Cancel under 12 hours or no-show: No refund

Payment

Payment is required in advance or at time of service via Wix Booking, Stripe, or other approved platforms.

Liability

We are committed to safe, on-time service. However, we are not liable for:

• Delays due to traffic, weather, or unforeseen conditions

• Loss or damage to personal belongings

• Medical incidents during transport (we are not a medical provider)

Changes to Terms

We may update these terms at any time. Continued use of our site or services indicates agreement to the updated terms.